Lone Star Family Health Center - Conroe (TX)

4 /5 Bennie: Regarding the one star off - reception staff take a very long time to answer or call you back if you leave a message (which truly might have something to do with call volume, but I don’t know). It would be helpful to get a “you’re number # in line” message. I’ve had to follow up with them a few times myself after several days had passed. Regarding medical staff though, Heather Lowrey is incredible. She’s one of the providers who has always listened to me and didn’t ignore my concerns. She doesn’t rush you. She answers all of your questions. She’s very friendly too. Could not recommend her more.

5 /5 Fred McIntosh: I have always been very happy with all respects of Lone Star Family Health Clinic. The web portal is easy to use & gives me access to test results & prescriptions. Dr. Hallbauer has helped me get my diabetes under control. My A1C has gone from 12+ to 7.3 within 30 days. He helped me recover from a fall (where I broke a vertebrae & my clavicle) in the shortest amount of time possible. Dr. Hallbauer might be the best doctor I have ever encountered in my 61 years. I have never had any issues contacting my doctor via phone but their web portal seems like the best form of communication. It’s very easy & no hold times like you might encounter with phone calls. I will give them a 5 star review because they earned it.