Koi Nail and Spa (Palestine Texas) - Palestine (TX)

5 /5 Cheyenne McNabb: The pedicure I received was the signature pedicure, in which they went above and beyond. They gave a leg and foot massage and even did a face mask. I also got a manicure, in which I also got a hand massage, and they did acrylic nails for me with the cats eye nail polish. The staff was very kind and welcoming. I love the service I received, and will be coming back.

5 /5 Tiffany Petersen: Today was my first time at Koi and I got the best pedicure I’ve had in a long time!! You are served with a delicious cup of fresh sweet fruit and your choice of drink. I loved it and my nails are so pretty they both did a beautiful job!! Highly Recommend!!

5 /5 Georgia Baker: Always get good service. Another great visit! Nothing fancy, but I’m always delighted with the outcome. Thank you Dan for the special treatment! 8/26 Another great visit! So glad to see Ann back for my nails, even though Dan has taken excellent care of me. Jimmy did my pedicure today also. He is amazing! You can’t go wrong with Koi nails. Again nothing fancy, but always happy!

2 /5 Crystal Fox: I am super new to the area and wanted to treat myself to a mani pedi after a long week. I searched reviews of local spots and thought I found the best salon around so I booked an appointment online for 10am. I received a text asking to come in at 8:30. I said the earliest I could get there would be 9ish because it’s Saturday and I have other things in my schedule. They insisted 8:30 so I moved some things around and got there at 8:38 and they weren’t even open yet? Strange. The place seemed clean and nice enough. Except for the fact they were streaming pigs being butchered on the big screen tv the entire time I was there!? Not exactly a spa experience but ummm okay. I also saw they offered complimentary beverages on the website yet I was never offered one. I am not one to complain so I just ordered the $59 pedicure, picked my colors and closed my eyes to relax. The spa pedicure was done well and the massage was relaxing. The trouble came when the gel (shellac) was applied and I realized they were quite bumpy? I’ve experienced that with powder but gel polish? Is it old is it the application? I don’t know but I give the guy the opportunity to fix it up because again I don’t like to be “that girl” making a stink or being picky. According to the reviews this place is excellent right? Well in my experience… definitely NOT. Then came the nails. I had gel polish which would literally dissolve with a soak yet… the dremel comes out!? He was gentle with it so again I chose to keep the peace surely the nails will turn out great right? There is a table placed across me at the pedicure chair that legit was so unstable I could barely put my hands down on it without it tipping over… annoying. As he’s painting again I see it looking super bumpy and there are whole sides of my nails with no paint!? Again holding faith it will be fixed… when he started lotioning my hands and literally scraping excess gel off of the sides of my nail off the skin I felt like I was going to explode. Surely this isn’t the level of quality this place boasts right!? I finally say hey this isn’t right this isn’t right and then I look down and notice one of my toe nails was literally trimmed into a triangle!? I honestly am like shaking typing this because I haven’t had a bad experience like this is literally years! Although he did offer to fix it and then just started deeming the hell out of my nails again… at that point I just said enough! I’m done! 2 hours I was there. 2 hours I can’t get back and he wants to dremel it down and what glob more paint in it? Pictures are of the “finished” nails For the price they are charging this was so ungodly bad I will NEVER be back. They did discount my service and I only paid for the pedicure… which feels like a crime in itself. My poor toe nail looks like a triangle… and they were at least polite which is why I’m giving 2 stars. But the actual service? Never again! The nail tech I believe was Jimmy. I’m just astonished I came in early to accommodate them and I get this!? Super disappointed.

1 /5 Emma Keatts: I’m fairly new to the area and was looking o treat myself. I walked in and was greeting by a very sweet women who quickly popped up to assist me in picking a color. I was almost immediately sat and showed a reference photo to my stylist. Which was a medium length ivory color square shaped set. She started on my nails and when she went to cut them she asked for my approval. I approved the length and she continued to cut them shorter and shorter. By the time she was done with my first hand she asked me if I liked them and I told her they weren’t the length I had said. They were natural nail length and circular. I let her know that it wasn’t really what I had asked for or wanted and she started getting short with me saying that I approved the length and I let her know that she continued to keep cutting. After the back and forth she walked away and came back with a bowl and started to soak off my nails. She was filing them down and went over the same spot so many times aggressively that I started to bleed. I left this place with short unhealthy nails with acrylic still on it. I’m really upset with my service.