Kelsey-Seybold Clinic | Pasadena - Pasadena (TX)

5 /5 Captain: Dr Gonzales is a patient listener. Professional in patient care. Conservative in approach. Thorough as a diagnostician. Personable, professional, easy to communicate with. Plus, I found her to be personally approachable and friendly. Her nursing staff were excellent as well. Overall a great experience with a competent, friendly and professional group of medical professionals.

1 /5 Maribel Perez: I had the worse doctors appointment yesterday with Dr. Cecilia Lowder. I went in to check my thyroid levels because my Endo did not take my new insurance. I showed her my last blood work and based on that she told me I was fine that I didnt have anything. She did not let me explain that my TSH, T4 and T3 levels have been in range but my antibodies have been elevated and that is what my Endo had been monitoring and at one point I was taking thyroid meds. I also took a lab order that I was supposed to get done before my next appointment with my Endo. So I asked her if she could check those levels and she told me no, that I did not need to check those levels, that it was not necessary. She did not even want to check my CBC and Comprehensive Metabolic Panel which are basic tests and were also on the lab order I showed her. Like what????? I also went in for tingling in my hands and she asked if the tingling wakes me up at night, before I could even answer she told me "It is probably carpal tunnel syndrome". How can you diagnose me when you dont even let me explain my symptoms. I even took paper work from my ER visit due to the tingling and she didnt even bother to look at it. She was so dismissive and did not help AT ALL.

5 /5 maria Robinson: It was my first visit to this clinic. The doctor was great. Dr. Choudhury was very thorough and compassionate. She made me feel comfortable. I would recommend this clinic to anyone.

1 /5 Jevona Green: I will be leaving the clinic as a patient due to my negative experience. Findley was disappointing. She lacked sensitivity and would be better suited for a different profession. The issue wasnt with the information she provided, but rather with how she delivered it. Her condescending, rude, and aggressive behavior are qualities that are especially problematic for an OBGYN. For example, she tried to give me a counting lesson when confirming how many cysts she was referring to. At one point, she literally said, "I can do the surgery myself, but I prefer not to because your ovaries are messed up." Her tone throughout the appointment was aggressive, and she even resorted to hitting the diagrams while explaining things, which only added to the discomfort. Additionally, her office scheduled an appointment for her to tell me that she couldn’t confirm anything without a different procedure first. This was especially frustrating since I’ve been trying to schedule that procedure for some time, and they had me come in anyway just to relay this information.

1 /5 Lupita Hernandez: I’d like to express my concern about my recent experience. I made what I believe was a mistake in selecting the Kelsey Seybol medical plan, and I plan to change it soon. A month or two ago, I received a phone call informing me that I needed an ultrasound, but unfortunately, no appointments were available, and I was given a date for January 18, 2025. When I arrived for my appointment today, I was informed that I couldn’t be seen due to an expired order, which was quite frustrating. I had already taken time off work for this appointment, and now I find myself needing to miss additional time for a reschedule. I was transferred to Dr. Irfan Mansuris office, but I encountered some difficulty with the nurses communication, as one of them transferred me to Radiology mid-conversation without explaining the situation. This has left me feeling quite frustrated, especially since it impacts my work hours. And, of course, no one took the time to apologize for this inconvenience. I believe better communication between the clinic staff and patients would be beneficial. Overall, this experience has been disappointing and has made me reconsider my choice to remain a patient with them. I hope they pay attention to this matter because these type of situations are not fair for us patients