5 /5 Jerry Maciel: The Katy facility at 1093 is awesome, very clean, organized and the attendees are always very prompt and courteous.
In 2024 all ran smoothly. HOWEVER, the main office where records are kept, made a mess of mine and my wifes records beginning 2025. Our files, login records, emails and even phone numbers were crisscrossed in 2025. I get email alerts for my wife, she gets all my reminders of appointments and alerts, I enter my credentials to login and her profile shows. When I enter her credentials to login, she does not exist. I made an appointment with my doctor and when I went to confirm it, they had my wife booked, not me. All of this is downright dangerous. I spent the whole morning of the 18th on the phone with them in an effort to correct the situation.
They are telling me it will take 24 to 48 hours to TRY to correct our records and I am hoping the outcome wont be worse than it is.
Update: Almost one month to respond to my concerns, when they did, all they said was "thank you for your kind words", completely avoiding addressing my problem with their record-keeping. Did anybody read my comments at all? I think that these responses are pre-recorded.