1 /5 Mason Thomas: The front office is the most inefficient front office I have come across. My first visit was fine, but every visit after that was like pulling teeth. I had to reschedule an appointment but they never answer their phones. Despite leaving a voicemail over a day prior to my appointment I was told I missed my appointment without cancellation. I tried calling to reschedule my appointment for OVER TWO MONTHS. My wife and I called and left voicemails multiple times a week (sometimes multiple a day) all at different times of the day and no even once returned our calls. I finally got a hold of them and was told that their voicemails go to someone who doesnt even work in the office. I hope they were just to embarrassed to admit they never return my calls because that is the most absurd thing I have ever heard.
On top of the front office inefficiencies they run so many different test. I was asked to do more test in my first 3 visits there than I have been asked to do in the past 5 years with my previous family practice. Plan on taking an EKG, covid test, or whatever test they decide you need, every time you visit. It comes across as them running test because they know insurance will pay for it.
I also have ADD and was trying to find a new doctor since my old doctor retired. They said they could take over the care but required I do a new test and I do drug screening every 3 months. I told them that I used recreation cannabis and asked if that would be an issue and was told no. They then had me pay a couple hundred dollars to get "tested" for ADD, which the test was just 20 or so questions I answered on an ipad. When I went back after the drug screening I was told they would not treat my ADD because I tested positive for cannabis use... which I had informed them about prior to any of the test they made me take and charged me for. I was livid because I had essentially been charged money to take test that they then deemed me as "failing" after I had already been completely upfront with my cannabis use prior. They did eventually agree to treat my ADD, but after that I felt like I was getting treated more as some addict trying to get ADD meds than an actual patient.
Dr. Tootle is nice enough and seems competent in her practice. She however was the main player in the drama included above and felt the need to lecture me every time I went in. At the end of the day it is not to overcome the frustrations with my overall experience.
This office might have been a 4-5* office a year or two ago, but it is far from that now.
