Michael E. DeBakey VA Medical Center - Houston (TX)

1 /5 E: My disappointment with the Veterans Affairs (VA) location that I recently visited. The staff at this location displayed a lack of empathy, professionalism, and respect for disabled veterans. The overall atmosphere of the location was old, dingy, dismissive, and rather standoffish. I hope that this issue will be addressed and that the VA will take steps to improve the quality of care and services provided to disabled veterans.

3 /5 Samantha: Was a huge hospital with lots of parking. Staff treated veterans with respect and were pleasant. The schedule kept us there all day and went to various areas in the VA hospital. Extremely long wait times regardless of where you went. It is the largest VA hospital in the southwest predominantly.

1 /5 William Martin: This is the absolute worst VA Hospital Ive ever been to. The excuse is not enough Drs. Why did you schedule an appointment if you dont have the staff available to see people. I drove over an hour to get here and two after arriving Im still sitting here. Meanwhile youve got VA workers piled on top of each other doing nothing. DOGE SHOULD get rid of most of these people since theyre not doing anything meaningful for veterans anyway.

4 /5 Machelle Allen: Today I will give them 4 stars. I went to the womens center for imaging and had a pleasant experience. The check in staff was fine. But the ladies in the back were super sweet. I didnt get the first ladies name that called me back and got me set up but Brenda did my exam. She was very personable and we chatted as she did my exam. It was nice to leave the VA with a smile. Thanks to Brenda and her sweet coworker.

1 /5 Karrie Pulkett: Unbelievably so incompetent that it is not even safe to be a patient here. Cannot get appointments or medications in any form of reasonable time. Documentation is routinely not made which is dangerous to say the least. Every attempt to communicate will have you routed through several people, none of whom will actually help with anything. Despite severe overcrowding, if you are a female you are forced to go through this VA and not allowed to go to clinics closer to your house. If you need anything at all, plan to spend the entire day here and have good chance of leaving without proper care. Wait times for walk in labs can easily exceed 2 hours so keep that in mind if you have a urinalysis or are fasting. Pharmacy is the most dangerously incompetent. If you have essential medications you have to be ready to go to a civilian ER for emergency refills (out of pocket btw.) If the VA pharmacy is out they will mark it as filled but not only not send the medication, not notify you that they are not sending it, or make attempts to fill from other locations (unless you spend days calling until you get someone willing to perform this simple task.) If you have to come here make sure your will is up to date.