2 /5 Orlando Lara: This car shop does not communicate well and is capable of misleading you. I got car service here a while back ago. I called to to see if they could install a new A/C compressor kit and they said they could. I got quoted a price. Later, when I had to replace my spark plugs, I noticed that there were still some items in the box. It turned to be an expansion valve, which needed to be installed to keep the AC compression warranty. I called the shop and asked what happened. I was told they would check on it. I had to call again to find out what happened. Instead of being told, I was asked to drive back to the shop and that I would be taken care of. This was an hour away on a day that I needed to go out of town. I drove out there early in the morning only to be told that they had not installed the valve because the current one was good and that it would have been too much trouble to install the new one. If I wanted them to install it, they would charge me 8 or 9 hundred dollars. I asked why didnt you just tell me over the phone? The mechanic said they liked to deal with things like this in person. That may be good for them, but I felt twice deceived. First nobody called me to say, look, installing this part will change the rate of what I quoted you. Second, I was led to believe that they might actually do something for me if I drove back the following morning. Instead, they just had me drive back to tell me in person that they wouldnt help me unless I paid a huge amount of money. I should have been offered a free tune up, oil change, or something. It has been several months, and I still get irked about the experience. The whole thing felt designed not to "take care of me" but to get me out of their hair after they knew they had messed up. Beware of the nearby Auto-zones recommendation of this auto shop.
