1 /5 Revay Romero: If I could give this place 0 stars I would! I am absolutely in awe of the service and the way the employees acted after my cousin and I scheduled a same day appointment. The front desk was unprofessional sitting on her phone with her leg hiked up on the chair. They didn’t schedule us for two people when I specifically called and booked for 2 people so the front desk asked Savannah to fit my cousin in back to back with me and she said she could. Mind you, I booked for a wash and style. Savannah was rude and didn’t talk to me once and as soon as she finished with me she told us that she could not fit my cousin in because she had an appointment. She told me she would reach out to her colleagues and see if anyone could come and do it for us. We sat there for 20 minutes until we finally decided to leave and no one was at the front desk so we had to wait again. Savannah then came up and asked if we were leaving and I told her I just wanted to pay and speak to someone about them no scheduling us properly and if she knew she couldn’t for us both in why didn’t she call someone sooner to take my cousin. She pretty much ignored everything I said and as soon as the receptionist came in she just told her to charge me for my appointment and that she can’t take my cousin. I then explained to the receptionist everything that happened and told her I wanted to speak to a supervisor and she said no one was in which is not right, there should always be a supervisor or manager in for these kinds of circumstances, she said she would take my name and number and have a supervisor call as soon as she’s in, it’s been two days and I have not received any phone call or anything. I will not be returning here and don’t recommend it to anyone, the customer service is not pleasant and very unprofessional.
