1 /5 Allen Velasquez: Customers please be aware that Alex will talk a great plan on the work they plan on doing to your vehicle but the end result will be not fixing your issue and charging you thousands of dollars. I went in with my 2019 Jeep and requested them change my coils, spark plugs and boots due to a tune up check engine light. Alex said not to change the coils because they hardly ever go bad. He said he would fix my vehicle for less than it was quoted. I left the vehicle there for three days. They did the work and after $1200 the vehicle was still idling bad. I have never had issues with my Grand Cherokee before then. Alex then told me as I was picking up my Jeep that my water pump was leaking and my coolant was low. He recommended I fix the water pump. I had them buy an OEM water pump and replace it. $1200 later it was fixed. I took my Jeep home and a week later it was all of a sudden leaking coolant and oil. I took my Jeep to The Jeep Dealership and paid $500 for an estimate on the issues. Low and behold they said my water pump was leaking and I needed a new water pump. When I called Hill Country Automotive and spoke with the two owners they refused to pay my labor cost back because I was going to do the work again at the Jeep dealership to get things fixed right. The owner who started speaking in Spanish because he started acting like he was not understanding me, told me he could nit refund my money and I told him I needed my invoice because I was going to replace it at the Jeep dealership. I told him since it was an OEM part it did have warranty and if he wasnt going to be going to hold himself responsible for such horrible service since my water pump was still leaking that I was going to do the work at the dealership. I needed their invoice since they "ordered" the OEM part. Well he told me he would have to look for the invoice and go a few hours later. Mind you, I had done the work the week before but he could not produce an OEM invoice on my water pump. That was very sketchy because who knows if they even did buy and put on an OEM part. This entire shop seems to be looking to find "issues that suddenly arise" charge a lot of money for parts and labor and cannot get your car running properly. This garage is almost a scam shop. I gave them $2500 and did not get my problems fixed, no money refunded and ended up doing the same work to find the fix at the Jeep dealership in Boerne. Please THINK TWICE before going to this shop. If you do, understand that they will not be fair, will over charge you and you will have to pay twice to get your issue fixed. Sad but true.
