HCA Houston Healthcare Medical Center - Houston (TX)

1 /5 Arianna Andrade: The worst hospital experience of my life, my partner was hospitalized to be given a bad diagnosis, we were hospitalized for 3 days and in the end the reason for his pain was what we were first told in the emergency room. The attention was very slow, the first day in the room, not even the doctor came to see us, when I complained about this the only thing I received was a phone call with zero staff, I felt that they did not care about my partners condition. As you can see in the pictures the room was in a deplorable situation, I could not believe that a hospital has these facilities. The only reason I give 1 star is because of a couple of nurses who were really nice except for one who was extremely rude to me when all I did was ask to see a doctor, since I asked her to see a doctor her treatment towards us was fatal, she sighed, did not talk to us and ignored us. I feel this treatment was due to the fact that my partner did not speak English and I did my best to communicate his needs being that I’m bilingual. In conclusion a lousy service, facilities and even bad treatment for not speaking the language. Do not come here!!

3 /5 Leanne Barnes: I definitely have mixed feelings about this hospital. The communication between the doctors and patients was TERRIBLE. Dr. Magnus was super unpleasant. Hes rude and dismissive. His bedside manner is the worst Ive ever encountered. That being said, we had 2 nurses during the several days we were there that deserve a shout out. Leslie in the emergency room was fabulous! Paris Johnson, our nurse on the 4th floor was AMAZING! She was definitely our favorite and was super helpful! Great job to those 2 ladies!

5 /5 Andrea VanEpps: Absolutely the best hospital experience Ive ever seen. I had a surgery and an overnight stay. From pre op to discharge everything was great. Clean. Comfortable. Not freezing like most hospitals. Every staff member was pleasant, helpful and accommodating. About as good of an experience as one could have.

1 /5 Poop Shooty: My brother has been in hospital for two (2) days and has yet to see a doctor. He had surgery on his foot a few months ago at this hospital and one of the screws in his foot came out and was poking a hole in the bottom of his foot. After several trips to emergency only to be turned away stating keep the foot bandaged and wrapped. Finally, 2 days ago the pain was so severe he was finally admitted. He has been there two days and has yet to be seen by any doctor. Nurses lied yesterday and said they talked to the doctor and he would be coming this morning. Still no doctor. Asked the nurse and she said, "we were finally able to reach the doctor and he said he would be here today. We couldnt get hold of him yesterday" This is an outrage. Sounds to me like they are letting him lay in pain so they can bill his insurance for a longer hospital stay. We also had to BEG the nurses for a blanket for him as the room he is in is like and icebox. Worst place in the world to go for anything!

1 /5 J K: Went here against my better judgement due to the reviews and being new to Texas. Surprisingly the hospital staff last night was amazing especially Tiffany. However, today I went to pick up my prescriptions and was told “they have been canceled, someone called and stated that I never was seen there and should not have been given these prescriptions”. I called in to follow up and my call was answered by a very unprofessional male. He claimed to be a nurse in charge and was completely rude and nasty, I was asked to transferred in which I was transferred to Tiffany whom seem to not have any knowledge of what the mix up was. This is unacceptable. Here I am expecting to be getting some sort of comfortable and road to getting better and my prescriptions were canceled and the reasoning makes it even worst. I will be following up with my insurance and the hospital higher ups as well. Do better and for sure train for better customer service.