1 /5 Sarah Kim: Very disappointed with my experience at Hayden Hair. I had been coming to Lexi a few times now with a goal of getting my hair to a dimensional med-light brown and maintaining it. I naturally have dark brown hair, but my hair was already double-bleached and dyed a medium brown from another salon before my first appointment with Lexi. This last appointment, I was scheduled for a cut, partial highlight, and glaze to get my hair to a lighter brown since my roots were growing out a bit. After showing her my reference photo and explaining I wanted my hair to be a lighter brown, we switched from a glaze to a hair dye per her advice. After the appointment, my hair was a DARK brown, the same as my natural color. I noted the darkness to which she promised it would lighten to the reference photo after 4-6 washes. Although skeptical, I put my trust in her and paid and went on my way. The dark color remained even after 7 washes (3.5 weeks), so I contacted the salon since the color never lightened to the reference like I was told it would. I asked if I could come in and have it fixed to be more like the reference photo, or at least have my next service discounted (I did not ask for a refund!) since I paid a lot of money to not get what I want and basically had my hair reverted back to my natural color. (Almost $300 after tip.) I was told they wouldn’t fix it or discount the next service, but would have to pay full price for another service since I contacted the salon past a week after my appointment, even though I was told to wait 4-6 washes before seeing the desired results.
TLDR; asked to go a lighter brown, and left the salon with dark brown (almost black) hair that is much darker than what I even came in with. Salon will not fix their mistake.