Fresh Dental & Orthodontics- Tyler - Tyler (TX)

2 /5 Danielle Burke: I hate giving this review because when I had insurance this place treated me great. Now that I am cash pay, it has all changed. I got a night guard a few years ago when I was insured that was $342 and now I am uninsured and needing another one. When I called, I was told they would match the price of my old one and also that I had a credit of 500 something on my account. They also said they would only need to do a partial exam which was affordable and this would still end up being completely paid for by the credit, so no charge. When I arrived for my appointment, I was taken for X-rays and then the dentist came in, followed by the woman who gives estimates and explains fees. She informed me my bill owed would be $382 because the dentist decided I required a full exam and the night guard fee is $684. She explained to me that in the past, even though insurance covered nothing of my night guard, they were not allowed to charge the $684 because my insurance would not allow it. Then I argued that this is not at all lining up with the quote I received before coming here. It is a horrible feeling to be taken advantage of like this, simply because I am uninsured and clearly in pain and in need of this device. After much debate and her going to talk to the doctor, they decided to lower the price to the price I was quoted to begin with explaining that they are not supposed to give quotes over the phone. So I ended up paying less but the whole situation was so stressful.

5 /5 Terri Thigpen: The office ladies were friendly & professional. Also, they were running on time. Everybody seemed happy & willing to work together. Dr. Vu was very careful and also quick. The filling he did was the most gentle filling Ive ever had (and Im 67, so Ive had my share of them). Ill definitely be requesting him for future appointments.

3 /5 jason burke: Billing Problem!!!! Should have looked at the other reviews. My wife needed a new mouthguard and we dont have dental insurance anymore. We were quoted based on prices paid previously ands after that we had a credit it would be no charge. On the way out we have to pay 382.00. How do we have a credit, they overcharged insurance over a year ago….. All said and done we paid and now are waiting for the mouth guard. We really liked this office but being overcharged and surprised billing is unacceptable!!!! UPDATE— After a lot of back and forth the price came down to 40.00. I really like the staff but the billing is where the problems lie.

1 /5 jan hamilton: I believed my account was current. Was told by this office insurance paid. Got there today and was hit with a bill from June for 455. It is not that i owe the money but why did it take 5 months for them to tell me i had a bill. Love the dentist i see there but the billing and office staff sucks.