Escape Nails Spa - Plano (TX)

5 /5 Taylor Miller: Ive had really bad experiences with nail salons and although I was very hesitant at first, I LOVE the outcome. I felt slightly rushed in the beginning, but again.. Ive had bad experiences and just wanted to make sure my nails looked great. Im pretty picky, especially with the cost of beauty these days. Julie did an amazing job! I showed her a picture from Pinterest (trust that I understand these pictures arent always realistic) and she did not disappoint. I did take forever picking out my colors and I was indecisive and unsure; it was obvious. But Julie was nice and patient and gave me time to decide. Its been a while since Ive had my nails done, so Im not current on the different types of gel/polish/treatments, etc. I walked in lost, but walked out happy! I didnt catch the name of the lady that did my pedicure, but she was great too. Very sweet and I love my toes. I decided to pamper myself for the holidays and I am glad this nail salon was recommended. I will definitely be going back!

2 /5 Lauren: I’ve been coming here for years when I visit my parents and finally popped in today. Before coming in, I took a glance at the reviews and saw multiple mentions of poor customer service. But I still decided to go today, because I remembered the good service and quality nails I had gotten in the past. However, the other reviews are definitely true, and I agree this place is not what it once was. Very disappointed with the service and quality of work. Henry and the other man who works there were fine. However, the blonde older woman was just terrible. She didn’t clean my cuticles before hand, which I asked for. She just dismissed me saying, “I’ll do it later”. As you can see on my thumb, there’s already a gap in between where the nail polish starts and my cuticle. We paid for cuticle service, but she didn’t do it and was visibly annoyed when I told her to put the polish all the way up to the cuticle. Not only that, when she finally did clean up around the area. She cut me on multiple fingers (as seen in the picture). The customer service was also very disappointing. She didn’t even make an effort to lean into the chair despite me getting a manicure and pedicure simultaneously. She kept shouting at me to move over. But I was sitting on the chair already with my right hand crossed over my chest, leaned over the arm rest. I was actually leaning over the chair to reach her because she refused to move closer. Terrible terrible experience and disappointed that this place has gone become this bad. The the other workers were fine, but that blonde woman is the reason that customers like myself will not be coming back. If you’re looking to spend your hard earned money on your nails, I would suggest looking elsewhere. This place will definitely disappoint.

5 /5 Kat Kas: I came here in early June 2024. I had recently went to another nail place and my nails were breaking fast so I called Escape Nails and asked if they could take me last minute (about 6pm). When I arrived, they were finishing up on another client and I ended up being the last one. They did such a good job on my nails and were friendly to me. It has been 3 weeks and not a single nail has broke- I am super impressed and will be going back today which is why I am leaving the review. The quality has been good for me so far. :)

4 /5 Kalena: Got my nails , feet and eyebrow done for my wedding. The gentleman who did my pedicure was great! He did a great job! The lady that did my nails did great for the most part. She did cut my cuticle middle finger, but for the most part Im satisfied. My sister inlaw nails she was very satisfied with the lady. She said she took her time and really did an amazing job. The lady who did her pedicure did a great job as well. We had a great experience.