2 /5 Tanya H: I had a rather odd experience with this office. The doctor wasn’t necessarily the concern. See my experience below:
1. I had an appointment at 3pm. The office called me at 2:56 telling me that the doctor was ready to see me. I found this to be incredibly odd because I literally pulled up and parked my car right at 2:56, and my appointment was not at 2:56. It was at 3pm. They must’ve seen me sitting in my car in the parking lot.
2. On most cases, the front office staff advised that I walk myself back to the exam room. Usually a dental assistant or a hygienist will walk you back to the room. That is not the case with this office.
3. They make you pay upfront. Not the biggest deal. But no dentist office I’ve been to asks you to pay for incomplete treatment upfront.
4. They spammed me with text messages asking me to complete a survey about my experience. I received 10 survey requests via text message since my last appointment. The survey requests magically stopped once I responded to the text messages and told them it was excessive.
5. The dentist was ok. Very heavy handed. Poor bedside manner. But he did the job and I can’t fault him for that. My new dentist actually commended his work, but ultimately suggested that we redo treatment since I was in so much pain. For the record, I did go back to this office to express how much pain I was in post 3 cavities. I was told that if I was still in pain then a root canal was needed. I feel there was not sufficient time taken to really understand why I was in pain.
6. I got a second opinion. After a retreatment and adjustment to my bite, I feel so much better now that I saw someone else and got the treatment redone.
Ultimately, the dentist isn’t the concerns. Seems like the office practices are out of touch.