1 /5 Natalia Yvette: All three of my kids have been with Dr. Lu since they were born. My oldest is now 14. Since he retired I have not been to see Dr. Chang who took over his practice but once. I’ve tried many times when my kids are sick but no one answers. Since my initial visit they have blocked my number. Why? I have no idea. I do not owe them anything and have only had that one visit . At first I thought oh they are just busy. I’ve called several times, it rings one time and then goes to music. No one answers it’s just like they have left me on hold. I’ve waited 20 minutes, 30 minutes and today 10 minutes before because this is the doctor assigned on my insurance. We all know that hassle to find a new doctor and add him to insurance so I stick with him. Then I had other people call and they answer them right away so now I know that they purposely do not answer me. Dr.Chang was great the one visit we had with him but the office staff and his wife were not so much. I’m upset Dr. Lu retired but more upset with how we are being treated by the doctor who took over his practice and his patients.