1 /5 Jasmine Mikulski: **UPDATE** Not only did they give me a hard time about my refund they have also RECHARGED my card a week later after issuing my refund. This terrible experience is now extended into a bank dispute. 0 Stars.
I went yesterday and I will not be back. I try to be very easy going and Im not a perfectionist. I paid and went outside and then started to see how sloppy, thick, uneven, and bubbly the nails were. I asked the tech Ly multiple times to get the red off my nails from my previous builder gel manicure off which was still visible on the new finished light purple manicure she did. The dremel she was using was dirty and hurt, she dripped the hard gel everywhere and got it on my fingers, which is toxic... I should have stopped her and asked for someone else or just walked out, its so hard to speak up sometimes.
It was NOT fun to walk back into the place and stand at the front to wait for someone to come talk to me. Then 4 girls walk over to me as I explain the issues, including the girl who did my nails. For me this is absolutely mortifying. I ask for a refund because I am out of time and need to get to my event. They inspect my nails, feel the bubbles, see the red, uneven edges, and overall SLOPPY work and say they will fix it (I dont want to be touched anymore at this point my nails kind of hurt) then they offer me a free manicure next time. I respectfully say I will not be coming back and ask again for a refund so I can go. It took a lot of convincing and I felt uncomfortable the whole time.
I was a walk in and waited an hour to get seen, and I did not complain at all and I tipped $10. Maybe there are better techs available, seems like all the good reviews are one persons. This place did not feel safe, it was not an experience I want to repeat.
