Dezavala Family Dental - San Antonio (TX)

5 /5 TIAN Tian: This dental clinic provides first-class service in every aspect. The highly professional Brenda at the front desk did an outstanding job. She carefully assessed my situation and recommended the most suitable dental insurance for me. My teeth cleaning was performed by Dr. Erica, whose exceptional skills made the experience smooth and comfortable.I have visited many dental clinics, but this one is by far the most trustworthy. The entire team is excellent. I joined their family dental insurance plan, which is very affordable. In addition to cleanings, it also offers discounts on fillings and other treatments, saving me a lot compared to other dental insurance plans. Most importantly, they successfully treated my periodontal disease. The dentists here are highly skilled, reliable, and truly commendable.I highly recommend this clinic!

1 /5 Manny R: Visited this dental office last week (Fri. April, 4th) for a cleaning and had a great experience—Adam at the front desk was very professional and understanding, especially knowing I drove from Houston to San Antonio just for this visit, as my family has been coming here for years. However, when I returned a week later for a crown and hit unexpected traffic, I called ahead to let them know. I spoke with Courtney (I believe), who was incredibly dismissive and rude. She made no effort to understand my situation and told me I’d have to be rescheduled with a $50 fee—no flexibility or empathy at all. The dental care here is great (Adam’s customer care is top-notch), but the front desk staff/receptionist is another story. This practice may lose loyal patients because of one bad apple whose main priority seems to be collecting a paycheck, not caring for patients

1 /5 Ken Siar: So I have dentures. When I got my teeth back from them in 2021 just a few months went by and my upper plate broke in half. They fixed them but then after the repair I ended up with a gap in my front teeth. I was just happy to get them back so I lives with it. Just 10 days ago tge broke again. I went back to give them an opportunity to make good. Tge receptionist was just not engaged with me with concern. Just blurted out 99.00 for the visit and whatever the lab wants to fix them. As usual Dr. Nademi was not in. Never going back to them. I do not trust they would do right. So I went to comfort dental on Babcock. 19.00 visit. Peter the dentist not only was ready to do whatever was needed he also cleaned my steel posts, cleaned my dentures. But gave me 4 options to which to choose for the replacement of my teeth. They made me feel like I was theyre only customer.

1 /5 Carolann Silva: On December 28th, I visited the facility and encountered a front desk receptionist who displayed a notably poor attitude while checking in patients. I arrived early at 8:30 AM for my appointment, but rather than receiving a warm greeting, I was met with, “I will be with you in a bit.” After a brief wait, she asked for my name, and unexpectedly called my mother to the front, treating her as if she were a patient, despite her presence being solely for support. As a 31-year-old, I clarified that the appointment was for me, to which the receptionist responded, “WELL THAT’S WHAT I JUST ASKED YOU.” I reiterated that I had already provided that information, but it was clear she was not fully engaged in her responsibilities and lacked the skills for effective customer service. At the conclusion of my visit, she inquired whether my insurance would change. I informed her that I would not have that information until the first week of January. Her response was, “Then you know what? I will cancel this appointment because I won’t have enough time to verify the insurance.” This was regarding a cleaning scheduled six months later. Her manner of speaking and overall professionalism were extremely lacking, leaving me perplexed as to how such unprofessional customer service could occur in a family-oriented facility.