2 /5 Alex Wolfe: I wanted to update my review to reflect my more recent experiences. Initially I thought I found an awesome dentist, but it was unfortunately too good to be true.
A few months ago, I found Dr. Tillman from his reputation with patients. They explained to me that they run insurance estimates prior to, and that all payments would be required in advance or upon service. I had prepaid the amount quoted and then had some needed dental work done on top of that. Prepaid both times, and was told on my last visit that I was square. Turns out that wasn’t true and now they claim I owed money from my first xray visit. Why wasn’t this brought up on the follow up visit? Or the visit after that for corrections to the initial work? They will essentially balance bill you and say it was an estimate.
I also had an appointment scheduled this week (for today), but they didn’t have me on the schedule. Dr. Tillman personally called me on Jan 3rd to follow up on the remainder of the treatment plan HE recommended. Someone got confused and didn’t add me to the schedule and they have no record of it. Funny how I have the voicemail and phone record for it.
Dishonest and disorganized is how I’d summarize it. Dr. Tillman clearly cares for his patients, but something is disorganized and it’s not me.