Crash Champions Collision Repair Frisco - Frisco (TX)

5 /5 Greg Deiter: Crash Champions Collision Repair in Frisco is amazing. Our repair was very, very complicated and required a lot of delicate work and intricate parts. Their team was able to put it back together and it looks brand new. They were fantastic- especially in the way they communicated all along the repair process. We constantly knew where the car repair was at, and when the estimated completion date would be, I would highly recommend them to all my friends.

2 /5 Janet: Update: I responded to their reply to contact them at the email below. It has been over a month with no response; obviously it’s just a Robo reply. They don’t care. They did a good on the replacement of our bumper. But they left spots of paint on my car and there are tons scratches alll over my hood— almost seems like it’s from a sander? Unfortunately, my husband picked up the car and did not notice any of this. (we were able to get most of the paint off, but left a few splotches for photo below).

1 /5 Elisabeth Kent: Still have not fixed my vehicle after collision. Got it back with check engine light on. Got it back the 2nd time with a malfunctioning backup camera. I am disabled and unable to drive without it. After being given two different explanations...was told to bring it do a dealership to fix. WOW ...reporting to insurance and filing a complaint. Really bad communication and no want to make sure it functions when returned. After reading the other reviews...it appears they have had multiple low scores recently. Is Steven a new tech? He is not pleasurable to work with and very dismissive.

1 /5 Dania Calderon: We’ve had to come back three times since picking up our vehicle due to multiple issues that were left unresolved. To make matters worse, an important car part was thrown away, causing further inconvenience and wasted time. We asked to speak with the manager, but he never came out to address our concerns or offer an apology, which was very disappointing. Additionally, a piece of our vehicle was damaged during their work. We were told it worsened because they had to work on it, but based on the condition, it seems more like a lack of care in handling the vehicle. We’ve now had to escalate the situation to corporate. On a positive note, the receptionist has been very kind and understanding, but unfortunately, there’s only so much she can do. Just something to keep in mind if you’re considering bringing your car here.

2 /5 Yra O’Dell: We took our 2023 F150 Tremor here and even though they got the color correct, we were very unhappy with how they left our truck. The interior door panels on the drivers side were scratched and scuffed up. Some pieces were loose and the entire interior of the truck was covered in white dust and there were handprints all over the head liner. We had to get the truck professionally detailed to remove all the filth they left behind. Kicker panel was installed incorrectly initially. My husband called them out on it in the parking lot so they at least fixed it right then and there. They are just very poor with installation and cleanliness!