1 /5 Fran Allen: My mother was taken to Conroe ER and they did a good job evaluating her. Her surgeon also did an excellent job with her surgery. Once she was on the regular care floor it all went downhill. Her Call button went unanswered for hours (pain meds were needed and a super long wait) .....too many patients per nurse. She was left sitting up in her chair for hours on end. Her meals did not get ordered/sent several times. She also got a bedsore from not being moved often enough/lying in the same position for hours. Two of my mothers grandchildren who live out of state sent her flowers which were delivered to the hospital lobby, left unattended at some desk and were promptly stolen and never made it to her room (the security guard said that sadly this happens all of the time). Two days before she was to be transferred to a skilled nursing facility, ants and termites were discovered in her room. Our family requested for her to be moved to another room and that did not get done until the next day. Next time an ER visit or hospital stay is needed our family will make a further drive to take her to a different hospital with a better standard of care.