1 /5 Miranda Dulin: I was there on 05/13/2018 due to a skin infection that was the size of a baseball. I was in severe pain, and I had informed the nurses and doctors the infection was spreading. I also informed them that I have Lupus, and that my immune system is low and is not fighting off the infection. Dr Swami came in, put gloves on, did not even touch the area to see how hard the tissue was, just looked and said I recommend a high dose of antibiotics, and ibuprofen for the pain. That was great, anything to help the infection go away. He then proceeded to tell me that this is probably due to diabetes, even though I have never been diagnosed with diabetes and I was also tested for diabetes a few months before that and wasnt even close to the the number. I kept letting him know that I was nowhere close to having diabetes, and he just kept pushing it. I do believe that I was being fat-shamed by him, and he was rushing to get out the door telling me that I just need antibiotics. To my surprise the lady from the front desk came in and said "this is how this is going to roll..". That right there is terrible bedside manner, speaking to me like she is in authority figure whenever I am sitting there in pain. I was very taken aback by the way that she spoke to me, and it was very frustrating but I remained calm. She then proceeded to tell me that I can pay $645 and get a prescription for antibiotics written out, or I could not pay the $645 and not get a prescription for antibiotics. Keep in mind this is after the doctor strongly recommended antibiotics, and knows that I have a pre-existing condition where my immune system is extremely low. I told her that I would not be able to afford $645, but I do need the prescription. She then recommended that I go to a facility that she recommended, but this was on a Sunday and nowhere else was open. She then said well unfortunately if you cannot pay that, then we can not prescribe you the antibiotics. I was very upset but still remained calm, and I had explained to her that this is not fair practice, and the doctors job is to make sure that I am well taken care of and seen properly from start to finish. The lady then left the room, and the nurse came in and gave me my discharge papers which I refused to sign due to the fact that what was stated on my discharge papers was not how I was taken care of. I have sent in a formal complaint into the corporate office, and will be taking legal action. Dr Swami Has no bedside etiquette, and the staff are more about money than making sure that their patients are okay. The nurse I will say was very nice though. Just a word of advice if you do not have insurance, and cannot afford to pay a ridiculously high amount just to be looked at then do not go here because they will not prescribe you anything, even if it is something important. People in the medical field take an oath to make sure that they take care of their patients, but let me tell you at this location that oath is completely thrown out the window. I also want to add that a year ago, I went to this location to be seen for a fever and chest pains, and was told by the person at the front desk that she does not deem this as an emergency. I do not believe that this woman still works there, but this is how this location handles things it seems like. The doctor is the person that must deem something an emergency not the billing and coding person.
