CHRISTUS Santa Rosa Hospital - New Braunfels - Emergency Room - New Braunfels (TX)

1 /5 L Forest: Absolutely the worst emergency care I have ever experienced. The place is filthy and the nurses were unreasonabley loud/laughing while patients wait to treated. Between bouts of vomiting I could not sleep they were SO loud. Others complained too. They failed to clamp my IV port on a trip to the restroom completely covering myself, my husband and the bathroom floor with a great deal of blood. It took them a while to find where the blood was coming from. They wiped it w a dry paper towel leaving the floor coated in blood the entire 14 hours we were there, others were using the restroom constantly it was disgusting. My PCP gave us documents explaining new diagnostics and my condition/treatment which they set aside & completely ignored so they could see "if this works" it didnt. Over 12 hours later they decided to try use the same protocol as my documents stated and it finally worked to stop my pain and vomiting 10-12 xs an hour. DO NOT GO HERE! Anywhere but here.

2 /5 Susan B.: We are here now. It is ridiculous. We have been waiting 3 hours for blood test results. We would have walked out but they left the iv from the blood draw in his arm. I guess they figured he wasn’t having a heart attack so they put him down on the priority list. Very disappointed. Updates. Going on hour 5 of sitting in this waiting room. I’m so upset. This is no way to treat people!

1 /5 Hannah Heflin: I went in to the ER for dehydration early on in my pregnancy. They took my blood work & it came back negative for pregnancy. I went to a different ER where my blood work came back positive for pregnancy. They must have switched up my blood work and were not willing to run any more tests to confirm as I knew I was pregnant.

5 /5 Stephanie Haugarth: CHRISTUS is the only place my family visits in emergent situations in New Braunfels. We may be closer to other service providers, but they are the guys my family trusts with healthcare. On several occasions we have been treated and are consistently satisfied with the quality and speed of care rendered. Thank you, CHRISTUS!!!

5 /5 Betty Pittman: I was in the emergency room and the staff was preparing paper work, lab test and CAT scan. The wait for all was minimal. Their caring, kindness and professionalism was a ten.