1 /5 Refia Celik: This is the worst possible experience I’ve had in a hair salon. I wanted to get some highlights done (first time ever) and I brought a picture with me. I showed the stylist the picture and he said that he’d do his best to get as close as possible to the picture. When he was done, my hair looked great. Imagine my surprise when days later I wash my hair and the highlights washed off and started to stick out—they looked horrible! I reached out to the stylist who, instead of trying his best to accommodate me considering he was the one who had messed up my hair kept telling me he didn’t have time, and that he’d give me an appointment 2 days later. I drove to the salon and got the same answer. He was super rude and didn’t seem to understand how bad the terrible job that he did made me feel. Finally, when I was supposed to get an appointment so that he could finally fix it, he gave the spot to someone else and kept pushing back my appointment. I’m so disappointed not only at the terrible job that he did with my hair, but at the horrible way I was treated afterwards. We go to salons and we paid good money so that we can look our best. When I told him that, he insisted that he had given me a discount—as if that changed anything—because I was a referral from his friend. I still paid close to $200. The fact that he didn’t see the urgency in fixing my hair let me see how little clients are appreciated at that salon. And, by the way, we all know that when we bring a picture to a salon, our hair won’t look exactly like the one in the picture. Still, the hair should look good, not like mine did after one wash.
