Baylor University Health Services - Waco (TX)

5 /5 Ellie McBride: Sometimes it can be hard to find a same day appointment, but when you do, it’s super great! The nurses are so nice and the doctor explained everything really well. The pharmacy had my stuff ready 10 minutes after the doctor wrote the script. Definitely the place to go if you can get an appointment

4 /5 Kaitie P: My immune system is fairly weak so I’m here at least twice a semester just because I seem to catch literally EVERYTHING. I’ve had the flu twice and strep multiple times. Only giving four stars because the women at the check in desk can be somewhat cold and unwelcoming. I’ve never had them be plainly rude but sometimes I do feel as if I’m being judged for how often I’m there, which I already feel very self-conscious about. However, the doctors have always been very nice. The two I have seen have always seemed genuinely concerned for my well-being. The fact that everything is charged to your student account is also helpful if you’re broke.

3 /5 Chris Spendlove: The medical staff is friendly and helpful, but man… The receptionist is just difficult to work with. She is abrupt bordering on rude. She will say things like “we don’t bill Medicaid” without any further explanation and when you ask for an explanation she seems burdened and answers in a condescending manner. It was loud in the rec center so I asked her to repeat something and she talked to me like I was five. I understand she probably has to deal with whiny and grumpy undergrads all day, but both times I’ve interacted with her it seemed like she almost went out of her way to be disagreeable.

1 /5 Lexi: Went in knowing I had a UTI and needed the prescription for the medicine. The doctor that treated me told me I didn’t have a UTI, but gave me a 7 day antibiotic at my insistence. Later was emailed saying I should come in for more testing, as she insisted I probably had chlamydia because it was something she “saw often on campus.” My partner and I were both clean and we knew that. I refused to come in and went to the ER instead, after noticing my symptoms had not cleared up. They confirmed I had a UTI and were surprised I had been given a 7 day treatment, and said I should be put on a 10 day treatment at MINIMUM. Disappointing service.

1 /5 James Gray: Disappointing. Zero availability for appointments whenever I call. Booking online is essentially a lie because they redirect you back to the phone number to call. The doctors and other providers are good, we just need more of them. It does not seem like good public health management to have people make a mad dash for the first appointments available each morning/evening. If you are sick, expect days before you get seen.