1 /5 Mark: Absolute crooks. Shall I start by saying my name is Dr Mark. It is about time Drs start standing up to crooked hospitals and their fraudulent billing. First, I said at every visit I wanted to pay cash up front and I was assured by the front desk that is all I would be paying. Sure enough 5 months later I get bills for an additional $1400+. Procedures were coded improperly, they bill 99204 which is a complex exam of at minimum 45 minutes. Absolutely nobody spent 45 minutes with me. I was in and out well before 45 minutes. They also did not perform any exams that are required of a 99204. It was probably a total of 15 minutes tops. So there is fraud case #1. Second, I did not go in for a life saving procedure, and at no point was I told additional procedures were going to be billed or performed. What ever happened to transparency? I was of sound mind to be given the choice to receive treatment. At no point was that made.
I called to make them aware many times, each time I was told I’d get a call back, which I never did. In the end, the said sorry for the improper billing, lack of disclosure, and more; but they said they WILL NOT change the bill. They are completely robbing people with improper billing.
I will advise ALL of my patients to avoid Baylor Scott and White and their crooked and immoral billing department and staff
