Baylor Scott & White Clinic - Austin Northwest - Austin (TX)

1 /5 Yana Carstens: Love the quality of doctors and nurses there. The office staff is highly disorganized and shockingly incompetent. Shockingly. Most recent experience was that I was scheduled for a lab the next day after visiting my physician only be told that there are no labs after I arrived. Can happen, sure, a faux pas, no biggie. It happened twice. Same thing the year before. The worst part, no remorse, or any show of consideration for a patients/clients waste of time. Just a dry offer to reschedule for the next day…

4 /5 Michelle Smith: Having to complete the e check in on the app in the lobby and they won’t take your copay until u complete your e check in was frustrating. Sat down to complete e check in and the nurse was already calling me back. Dr NGO and Rachel are great!

5 /5 April Jackson: Dr. Herrera is hands down the best doctor Ive had in years. She extremely thorough and absolutely cares about your health and makes sure youre getting the best care! I am so thankful for her! ❤️ Baylor Scott and White Clinic is the best! So glad I found this clinic!

5 /5 Han Nguyen: Dr. Lal is one of the kindest, most compassionate doctors I’ve ever had, she is so genuine and takes the time to get to know her patients beyond the medical condition. I really love how personable she is and how she takes every concern I have seriously and educates me to address my concerns instead of dismissing them like other doctors I’ve had. I genuinely feel like she has my best interest in mind and expresses and demonstrates her passion really well in her patient care, demeanor, communication, and more and by doing so, facilitates a very comfortable environment for honest communication which is so essential for a patient-doctor relationship and gold standard patient-care.

3 /5 Eric Plummer: Honestly due to my medical condition I had to pay $105 for transportation to the appointment with my daughter, she missed half a day of school, and the only thing it was for was a referral that we never finished receiving. The doctor was told the reason for the appointment as well beforehand and she immediately started the appointment with "I dont work with that, let me give you a referral." When we left we were unable to get the referral sent because "the system was down." We were then told we would receive a call for the referral, but it has been days now with no word, and just like the sleep study I was supposed to receive I assume that it will also never happen unless I call in multiple times to get it done. My insurance was charged, and I have a copay for an appointment that could have been online, over the phone, or even a email. In the end I have no referral for my daughter though, and I am going to have to call into a call center where there will be further delays because of the web of bureaucracy involved with this sort of thing now. Doctor Lal is a good doctor, and the fault doesnt really lie with the receptionist either, but BS&W is getting worse as the years go on.