1 /5 Hiwot Abate: This place is a complete SCAM and a nightmare to deal with!!!!
After having our car towed there, they kept it for the entire afternoon without updates, then called us right before closing to say the problem was the alternator and battery—and quoted over $1,500, which is ridiculous. When I suggested trying to jump-start it first, they brushed it off and didn’t seem interested in any reasonable solution.
When we went back in person, they suddenly claimed they had already removed and reinstalled the alternator—without our approval—and demanded $319 just for that, even though no repair was completed. And I only signed a $120-$190 diagnosis fee which I agreed to pay. They told us we had to pay or they wouldn’t release our car. At first, they said cash or card would work, but when we returned the next morning, they changed their story and demanded cash only, refusing any other form of payment. The rude lady there pushed us out of their office, said she doesn’t want to talk to us anymore about this matter and started sweeping the floor on us.
Throughout the entire process, they treated us rudely and disrespectfully. It felt like they deliberately trapped us into paying after unauthorized work and then manipulated the payment method to avoid accountability. These people are dishonest, unethical, and absolutely unprofessional.
In my honest opinion, they are running a scam operation. Avoid this place at all costs. Don’t take your car to this place under any situation!!! I’ve already reported them to the Texas Attorney General’s Consumer Protection Division, and I recommend anyone else who has had a bad experience do the same.