Austin Regional Clinic: ARC East 7th - Austin (TX)

1 /5 Adrian: This review has nothing to do with this specific office. The staff was great. I am only adding review here because this is the office I went to. That said, if you want a personal touch, if you want to be able to speak with your doctor directly, if you want to be treated as more than just a number, dont use Austin Regional Clinic as your healthcare provider. There is more I can share but Im not trying to write a book. All I can say is if you want quality care, find a better provider.

1 /5 Kat White: I waited for months for a very important EEG appointment. They finally got their own machine and I was able to come in. Its been 5 weeks and two calls later and not only did they lose my results but they have taken zero priority in finding them. My follow up with my neurologist in a few weeks and I dont have even have results to show her because they literally lost the results and didnt put them in My Chart and neither of us can even see what they found. The Doctors have not tried hard enough to locate them and I am literally suffering every day from seizures for the past 4 months and every single day they dont tell us, is another day that I cant be treated by my doctor because they cant start any treatments until we have a diagnosis!!! They finally responded but my tech Victor recorded incorrect information in my chart! They said I stopped one test because I was hypertventillating. I was 100% not Hypertventillating. I have not done that since I was 9 years old. I stopped the test because I was going to vomit from increased body temp and a raise in heart rate/blood pressure. Which is an issue Ive been dealing with for months. This guy didnt put that in my chart or notes at all. Instead he recorded a reaction that never took place. I am really considering going to a lawyer about all of this.

1 /5 Emily Mathis: I waited weeks for an appointment, then an hour for Dr Williams. The doctor never came to see me so I left. When I told then front desk I couldn’t wait any longer they did not seem to care, and the doctor didn’t even message my back in MyChart. Total bummer how much this experience sucked.

5 /5 Amanda Hunt: Lab work with Shannon was the best labs experience of my life. Not only was she efficient and pain free, but she made the office cheerful and eased my needle anxiety.

5 /5 Angela L: Im sad to see that this place is getting so many negative reviews! As a Central East resident for almost 30 years, Im so grateful ARC finally ventured into this community. Weve waited SO LONG for general practice medical services here. Anyone whos been in Austin long enough to remember the early days of ARC knows every location- even the ones in the most affluent parts of town- started off rough, but theyve always risen to the occasion. No one in my family has ever had an issue with getting an appointment at this location. Online scheduling has been convenient and easy to use. Staff has been easily accessible by both phone and online messaging, and theyve always been reasonable and accommodating. We adore Drs. Suhag and Williams. This location does seem to have issues with staffing the specialist services like imaging, but its clear that these fledgling programs are still very much in development. Im just glad ARC had the willingness and foresight to invest in the equipment here, and Im optimistic that it means well have full services in the future. Ive already waited three decades just to get GPs within walking/biking/bussing distance that Im willing to be patient. Im certain capacity will increase to meet demand.