The Best 5 MEDICAL SERVICES near Austin, TX (Part 2)

Lauren Musante I had an excellent experience at this facility. It was easy to schedule an appointment, the front desk staff was really kind, check in was a breeze, and I was seen by my doctor on time without having to wait past my appointment time. The facility is clean and bright, I felt really at ease the entire time I was there, and my doctor genuinely listened to me without making me feel rushed or unimportant. She was smart and friendly, but still so professional. This is my new permanent facility and doctor moving forward!

James-N atx My doctor has been my Primary Care Physician for years, and I was pleased to follow him from his old practice to One Medical. The entire process of making appointments and obtaining information has been streamlined and made easy to manage through their online presence. The service is excellent, the staff are friendly and helpful, the office is bright and cheerful while maintaining the dignity of a professional business. Dr. Alward is most definitely an asset to this group, and I hope to continue the relationship for years to come.

Jordan Dickenson I absolutely love the people who work here and all the wonderful service I receive. Ive been a patient here for about five years, and Jessica has been my provider. She is absolutely wonderful! Shes worked with me on multiple issues, and is so friendly and caring. Ive never experienced an issue trying to contact the front desk for an appointment, or trying to reach my provider with a question or refill request. I wholeheartedly would recommend this office.

Vyctorya Gumfory Sana is the absolute best! She has changed my life. I went in expecting to be treated just like any other doctor has treated me which is subpar. With my first appointment it was face-to-face and she really listened to all of my history and my concerns. I have recommended her to all of my friends and family. She really is such a great psychiatrist. Also, through their app I am able to message her and she gets back to me every time within 24 to 48 hours. I highly recommend, she really is amazing.

Adrian This review has nothing to do with this specific office. The staff was great. I am only adding review here because this is the office I went to. That said, if you want a personal touch, if you want to be able to speak with your doctor directly, if you want to be treated as more than just a number, dont use Austin Regional Clinic as your healthcare provider. There is more I can share but Im not trying to write a book. All I can say is if you want quality care, find a better provider.

Kat White I waited for months for a very important EEG appointment. They finally got their own machine and I was able to come in. Its been 5 weeks and two calls later and not only did they lose my results but they have taken zero priority in finding them. My follow up with my neurologist in a few weeks and I dont have even have results to show her because they literally lost the results and didnt put them in My Chart and neither of us can even see what they found. The Doctors have not tried hard enough to locate them and I am literally suffering every day from seizures for the past 4 months and every single day they dont tell us, is another day that I cant be treated by my doctor because they cant start any treatments until we have a diagnosis!!! They finally responded but my tech Victor recorded incorrect information in my chart! They said I stopped one test because I was hypertventillating. I was 100% not Hypertventillating. I have not done that since I was 9 years old. I stopped the test because I was going to vomit from increased body temp and a raise in heart rate/blood pressure. Which is an issue Ive been dealing with for months. This guy didnt put that in my chart or notes at all. Instead he recorded a reaction that never took place. I am really considering going to a lawyer about all of this.

Melissa Jandreski My parents love Dr Higgs as their general Dr. and have been coming for years. Due to availabilty we saw Dr Kahn today and I was very pleased with her care towards my mother. She ordered blood work and stool samples and were coming back Monday. I feel we will get to the buttom of her illness. Also, I had a good experience with front desk. I previously went to get her an appointment faster than what was scheduled. Lishan was very kind and helpful in getting an appointment sooner than what was scheduled. Thanks! I feel if we have waited longer it would have been worse.

P Bigbee Most ARC doctors are great, but I cannot say the same about their billing policy. My insurance pays for 100% of my physical. Ive always discussed all my medical conditions with my PCP during a physical, but this time I was charged a $20 co-pay. I had already seen an ARC doctor for my condition two weeks prior to the physical so now I was double-charged. I talked to my insurance company and they said I could be charged if a prescription was written, but that did not happen. Beware of what you tell your PCP during a physical at ARC because they might take advantage of the opportunity to double charge you for a diagnostic visit. I dont see how I can receive quality care if I have to be careful about what I say during a physical. In fact, my PCP had complained about not getting all information from my specialists about my medical conditions. Its a catch-22 and just a little shady.

Jeramy Howell I was charged an extra copay for a physical that’s supposed to be free. I’d recommend going somewhere where they are honest about their billing practices