1 /5 Vanessa Ramirez: This was one of the most unprofessional dining experiences I’ve had in a long time.
When we arrived, our server, Monica, walked past us three separate times before finally acknowledging us. When she did, there was no greeting or welcome—just a blunt “Did you guys need something?” No menus were offered, no explanation of how to order, and no basic courtesy. We ordered two pizzas to go, which she silently indicated was fine. However, when she later dropped the check on the table, she didn’t say a word—just set it down and walked away. When I asked if they accepted Apple Pay, she responded nonverbally, pursing her lips and shaking her head in a way that came across as dismissive and rude. A simple “no, we don’t” would have taken two seconds. At that point, my sister felt uncomfortable enough to step outside. We debated leaving but decided to give the place a chance since it had been highly recommended and we’d wanted to try it since moving here. Another waiter came by to take our card, and when we mentioned how rude our original server had been, our comment was completely ignored. No apology, no acknowledgment, nothing. We then waited almost an hour for two basic pizzas, while watching Monica warmly greet another family—smiling, welcoming them, immediately offering menus, and treating them with a level of kindness that we were never shown. As two Hispanic women, the difference in treatment was impossible not to notice. I don’t make accusations lightly, but the contrast was uncomfortable and upsetting. I have dined at Michelin-rated restaurants and never been treated with such disregard. Eventually, we asked for a refund and left—still hungry and deeply disappointed. Being ignored, dismissed, and made to feel unwelcome is unacceptable in any restaurant, regardless of how good the food is supposed to be. Unfortunately, we never even got to find out.
