Plano Tortilla Factory Restaurant & Bar - Plano (TX)

2 /5 Tatiyana Smith: Work for healthcare company and the office wanted to try out their food off my suggestion being how I had a taco once before that was pretty good. So we ordered in and spent right at $100 (tip included) Never again, do not get they dry unseasoned papas (potatoes). We called to let them know how hard and nasty they are and she ask for a picture as proof. Comical! (Literally every plate had them except mine thank God and they all did not get eaten) I can do better than picture, I went back up there and she took her hand and tried to feel for a hard potato one by one as if we have to lie, “one is a little hard but this one not, this one either” like are we serious rn not even noticing I brought dang near full plate back mam! But bc I glanced at the food before I left and “they been doin this for 38 years” they couldn’t do much lmao what does that have to do with how horrible they are. TASTE AND TEXTURE. Oh and apparently they cook them with bacon which you would think would help the taste out. DONT! that’s something that should be mentioned bein how everyone doesn’t eat pork. Claim its on the menu and it’s not at all, not online anyway just stated as a side. Then the older looking lady behind the counter I think Jackie clearly needs anger management bc why you so madddd behind some potato’s lol. Word of advice listen to the reviews cause they’ll do everything in they power to not refund..not even a partial one at that. $38 credit out of $97 tab is crazy but it’ll do. STICK TO TACOS… but idk someone else in a previous review said their tortilla was stale. Yikes. 2 star only cause I was lucky enough to get good tacos.

5 /5 Jed Allsup: Walked in and was promptly greeted by a smiling happy young lady who sat us and was our waitress. Dropped off menus and took our drinks order. Came back with drinks as well as chips and salsa. The chips are amazing! Light and crispy. Ordered Huevos Rancheros Mexicano and my son had breakfast tacos. My son thoroughly enjoyed his tacos and my eggs were cooked to prefect and everything was delicious. Owner stopped by greeted us to make sure everything was great. We will return.

2 /5 Gilbert Gamez: Came in due to the ratings of others, however I don’t understand why now, I almost immediately wanted to leave and go elsewhere after looking at the menu, however I thought we’d give it a try. The menu is confusing, my daughter just wanted a bean and cheese taco, I was told that it would be $5 to build it. So I just ordered a plate instead since it came with refried beans and added some cheese. It turns out that the plate didn’t even come with beans despite it’s specifically saying it does. Our waitress was understanding and brought it anyway. The cheese brought out was a very small portion which I later sound out was $2!!! Our waitress understood and said she would ring it up for .25¢ which was reasonable considering. All in all, based on the tortillas and refried beans lacking a traditional Tex-Mex flavor; the place is nice and inviting inside with the decor being newer and vibrant. I mentioned the inadequacies of our meal and she offered to get the owner, I really just wanted to pay and go, but the owner offered to give 10% off for my dissatisfaction and I accepted. I didn’t really have the time to describe to them in full detail and to the extension which to improve, but I do appreciate them trying to make it better. I had just learned that they just opened, so hopefully they will improve over time. Pricing needs to be reworked and adjustments to the menu should be looked at for sure though.