4 /5 Chris Cummings: This started out so bad but ended up great! We had never been there before. Walked in at 11:30 on a Wednesday and sat down. No waitress for a few minutes. Finally decided since we didnt know the deal to scan the menu code on the table for the menu. Then my wife and I were frustrated. I decided to just order from my phone. I ordered my burger and then was asked to pay for it AND GIVE MY TIP THEN! Well I did but I was mad. My wife had to use HER phone to order since no one had showed up to help. She sent up to the bar for help. Finally a waitress came over to help her place her order. We were freakin mad!! But then our food came. My burger was excellent. Cooked to perfection. It was brought out quickly. It was delicious.
Then the waitress brought out my wifes chicken sandwich and it was great as well. When we were finished I visited with our waitress. She apologized for our wait and confusion and stated they were short staffed. Imagine that!! I asked about the business. Shes been there since 2019 which said a a lot to me, being a former business owner. She then gave me the history of the place. She was AMAZING! She admitted customers had complained about the technology.
My advice would be for the owners, who she said were awesome, should really consider this ordering model. They have a great product. The room looks fantastic. But for those that just walk in, its super confusing. The locals know to just walk to the back and order on the terminals. We watched it over and over.
I also think its hard for a customer to give you a tip, up front, not knowing what your experience is going to be! Also, since youre paying for a $16 burger, a tip of $3 for simply bringing the burger to your table is a joke. We got our own drinks and refilled them. We did everything except go into the kitchen and get the burger ourselves!!!! Not good!
Your waitress, black hair and fairly tall, I failed to get her name, saved the day. She was excellent and really calmed me down. She deserves a pat on the back and a raise!!!