Bases Burgers - Texas City (TX)

1 /5 Jennifer Guzman: HORRIBLE service! Food is great, but omg please hire some adults. These kids lack experience and plain common sense. I was in the drive thru and waiting over 20 minutes to finally pull up enough to place my order. I waited...and waited...finally the car in front of me moves up so I decided to say "hello"....waited...."hello"...did this another 2 times. Finally I gave up and figured this explains the long wait. So I move up. After a minute, I hear the person in the car behind me place her order! I was like WTH!?!? So I called and called and called until finally the same guy that took the ladys order behind me answered. I told him I waited and said hello a few times and no one answered, so I moved up. His reply, "Oh, you are going to have to get back in line". Heck no!!! I told him, I have been waiting over 20 minutes in line already, I am NOT going back in line. His reply, "Its our policy." Sure it is... I told him, I waited and NO ONE replied. He said, "We were having issues with it." So I asked him, I have to be punished for yalls issues? He stayed firm with its Bases policy, so since he obviously wasnt going to figure this out, I offered him a simple solution, can you just take my order over the phone. Obviously not happy, but he did. Ive shared with many how great Bases burgers are, but seriously, this frustration is not worth it.

1 /5 Whistle Alert: Why didn’t I read the review before this ish. Taste like McDonalds burger, not real beef, zero taste, no seasoning at. And the kids working are horrible at customer service. I would never in this lifetime buy anything from here. They won’t last long because the quality of the food is trash! And the fries were cold and overcooked. Total waste of my $25

2 /5 Emiliano Zapata: Ive loved this food since i was a kid and its still good but the past 4 times ive gotten food my order is messed up. I never get the bacon i ordered on my burger. I ask for no pickles or tomatos and they are both on there and if i order an appetizer it either doesnt come or its the wrong item. If they get their act together id love to rerate them 5 stars because the food is always top notch but im not getting what i pay for so i cant dothat just yet

5 /5 Jake Johnson: Burgers are great. Best burger Ive had in a while. Fries are bussin (that means theyre really good). Drinks are large. Sweet tea is crazy. Open super late. Definitely Recommend.

1 /5 Keishonda Johnson: The girl taking the orders on 11/1/25 was very rude and unprofessional. I asked her to repeat my order to be sure she heard me correctly and she repeated it so fast I could barely understand (should’ve left then) Once i got to window she wasn’t there. I got home the order was totally wrong. Left me without a patty on my triple and over charged me. I tried calling the establishment 5 times no answer and that’s crazy because there was no cars in line with me.