1 /5 Patrick Kirby: As you know and as posted in my profile. My reviews reflect the actual vist and not multiple visit. FRIST the cost for 3 people with only 2 extras, was 1 pacific beer and Queso. At 2:45 pm the cost, with 18% tip, $87. The atmosphere and decor as awesome. It had the Joe T. Garcia feel, but all indoors, so much better. The food was 5 tumbs up for all 3 of us. But for accuracy 6 tumbs down. 2 orders were wrong. My son order the Tamale dinner with no cheese and my wife ordered the Lunch Chilli Relleno & Enchilada Dinner. The wife asked for meat and cheese in her Relleno and my son asked for NO cheese. My wife didnt get the beef, only cheese on her Relleno. My son, got cheese on his Tamales. It had to be recorded. However, I ordered the Lunch Grande Burrito with no sour cream. My plate was perfect. So my wife and I ate, my son had to wait for his meal to be remade. I was done and my wife was just about done when my son got his meal. It was very obvious it was placeed as an "rushed" order. When I mentioned this to waitress, she said "I would to check if it was the kitchen or my mistake". I didnt get a discount or a manger wasnt requested by her. I just paid the full price plus tip. It seems the Manager would empower their staff to be able to make decisions on the spot when it was clearly the "Teams" mistake. I asked that she do a better job next time to help the next customer. The wait staff that takes the order has to be proactive for their table, the people their sre working for.
, if not let it be a buffet. In todays world were we have to be our on activists, I would never guess we have to add restaurants. If true, there goes the tip. Hey you "incharged" person, enforce the golden rule. LETS ALL STAND FOR SEVICE FOR THE CUSTOMER. What a waste of an atmosphere and $87. Next customer, you been told.Ill never go back.
