1 /5 The Picnic Squad: Iāve been a loyal Sunstone Fit Yoga member for years and even reached my 50th class milestone, but unfortunately my experience with the ownership has left me very disappointed.
In August, I was incorrectly billed twice in the same month. While it took some time to resolve, the instructor Liz was professional and helped get the refund processed, which I appreciated. Because of this, I was cautious moving forward but still wanted to continue my practice with Sunstone.
Before September, I requested to place my account on hold since I would be out of town. I never received confirmation, but I assumed everything was handled. Instead, I later received a text from the owner, Amanda, stating that my card on file had expired. When I explained that my account should have been paused, her response was dismissive, unprofessional, and even accusatory. She told me that I had caused āseveral problemsā with my payments and suggested I should just cancel my membership. She also denied the double billing that had happened in August, despite it being a documented error that Liz had to correct.
It was extremely disheartening to be spoken to this way as a paying customer who had supported the studio for years. Rather than empathy or professionalism, I was told āitās just not a good fit.ā
I truly enjoyed the classes and the instructors, but the ownerās lack of professionalism, poor communication, and unwillingness to take accountability make it impossible for me to recommend this studio.