Premier Sportsplex - Lubbock (TX)

1 /5 Amanda: If I could leave ZERO STARS I would. The AUDACITY of this place is comical really. The staff was rude as hell to say the least. I was forced to sign a 12 month contract before I was even offered a tour of the place. I signed up went to work out and was horrified by what I saw. This place is disgusting. The ceiling is literally falling in, in multiple places. It smells like mold mildew and has not been cleaned in probably ten years or more. The equipment was broke down. The staff was so unhelpful and tacky. Do Not Waste your time or your money with this trashy place!! There are so many better places in town that are 100x better all the way around. ITS VERY OBVIOUS that there are major issues ranging from structural, to plumbing and even exercise equipment that have clearly been left in those conditions for quite some time- certainly long before I came there. Why on earth would I want to give that another chance or even risk my health or safety in such an environment? I will be calling BBB and health department on this place the only thing Premier about it is the bad attitude from the manager. EDIT: luckily I’ve discovered I actually did NOT sign a contract so there shouldn’t be any further issue, or contact from this company. Would I like my money back? Of course but maybe yall need it more than I do, fix your mess! Do better!!

5 /5 Clean Slate: Great place place for basket ball and for a snack. Normally work out on the weekends, always a great place.

4 /5 Dallyce Gonzalez: It’s ok if you don’t expect too much. Large facility and a lot of machines. But there’s always maintenance issues when I go (no soap, no antibacterial spray, no paper towels etc.). The women’s only area upstairs is pretty sad, always too hot and the machines are old and broken. Also there’s a guy who likes to turn all the tv’s to Fox News, even though he’s not watching them. Annoying. Update: I’ve noticed a lot of the machines have been fixed and there seems to be more maintenance workers.

1 /5 Sarah Griffin: I am extremely disappointed with our experience at Premier Sportsplex, sadly even after years of my husband attending adult basketball leagues and our children attending summer camps. The referees for the sixth and seventh-grade games show a complete lack of interest in reffing. Instead of providing guidance or correcting mistakes, they simply shake their heads in disbelief, which is not helpful for the kids trying to learn. One referee even got into an altercation with parents due to his unprofessional behavior. There were times when no whistles were blown, even when our players were clearly fouled, including a flagrant slap to the face. Instead of taking responsibility for his actions, he made a vague threat about being "from Chicago," which was completely uncalled for. To make matters worse, the manager, Brandon, called to get our side of the story but spent the entire conversation talking over us. He even fabricated claims that parents threatened violence, which is absurd. If we didn’t have to continue attending this place for the rest of the season, I would absolutely choose not to. Its a shame that such a poor experience has overshadowed what should be a fun and educational environment for our kids.