5 /5 Susie Green: I needed to exchange a necklace and earring set that I received for my birthday for a set that was a little more practical for my simplicity. Kaci and Ash were kind, professional and very helpful in assisting me with ideas. It’s as though Ash knew my taste exactly, the choices suggested was spot on and I made my decision quickly and was so happy with my necklace and earrings . Most of all the customer service was top notch! Kay Jewelers will always be my first choice! Thank you Kaci and Ash!