5 /5 Kenneth Work: My wife had been in contact with Deb about a bracelet she had her eye on. Deb emailed me a link so I could check it out and easily schedule a time to come in. When we arrived, Deb was assisting another customer, but the manager stepped in right away and helped us without missing a beat. The customer service at Kay’s is truly unmatched, friendly, efficient, and thoughtful. I was also pleasantly surprised to receive a Memorial Day discount! Overall, a fantastic experience from start to finish.