Crunch Fitness - Odessa - Odessa (TX)

4 /5 John-Craig Eicher: This place is great if you can get in. The Permian students use this entire parking lot as its student parking. It took 22 minutes to get from Taco Villa to Crunch Fitness because there were so many students trying to leave. They created a traffic jam. No one could move because no one would budge. Cops had to come and direct traffic just to get the parking lot cleared. Very annoying and I lost 22 minutes of my workout time because of students who don’t use any of the businesses in this shopping center. They just use the parking. The students also leave massive amounts of trash in the parking lot so it looks horrible most of the time.

2 /5 Jonathan Lara: I’ve been a member at Crunch Fitness for a while now, and overall I have enjoyed the gym, but the childcare facility has become a recurring issue. There is a particular staff member I beleive her name is Natalie but they dont wear name tags so I could be wrong. Hispanic young lady, is often sitting by the computer, wrapped in a blanket, and frequently on her phone rather than engaging with the children. Recently, my wife invited a friend who drove all the way from Andrews, TX (roughly 40mins) with her child to come workout with her as a guest. Although my wife has a VIP pass, they still refused to watch her son due to liability reasons (Although I was informed that the VIP pass also covers guests children as well). So my wife helped her sign up for a 7-day free pass (which also includes childcare), this staff member’s attitude shifted noticeably as if they never wanted to accept the child. That day while exercising, she called my wife numerous times claiming my daughter was acting up, which was also interrupting their workout. This was never an issue previously. My wifes friend mentioned that she had a terrible first impression of the gym due to this childcare workers noticeable attitude. Since then, she has become petty and unprofessional, singling out my wife by suddenly enforcing policies to the extreme that she previously overlooked, while continuing to allow flexibility with others. Instead of handling small matters herself, she now calls us repeatedly during workouts over minor issues that should be well within her ability to manage. What’s concerning is that her behavior seems to be affecting the morale of other childcare workers, many of whom are otherwise professional and kind. I’ve also noticed that other reviews on here appear to be about the same employee, so this doesn’t seem to be an isolated problem. I understand the gym is under new management, but accountability in the childcare department is seriously lacking. If this continues without improvement, we may have to encourage other members who’ve had similar experiences to raise the issue with the Better Business Bureau and or corporate. Overall, this is a 4–5 star gym when the childcare is fair and professional. In the past five years it’s been up and down, and unfortunately right now it’s at a low point. I will gladly adjust my review once this issue is resolved, because I want to see this location succeed.

1 /5 Yaki Hernandez: I’ve been going to this gym for the last 5 years, and this is the first year they charged me the annual fee three times. When I brought it up, Rachael the manager was completely unhelpful and dismissive. Meanwhile, there’s constant staff turnover, so there’s no consistency or accountability. And to top it off, good luck catching the manager — you’ll either have to call for her three weeks straight or just get lucky and find them in person. Poor management, and zero customer care. I absolutely do not recommend this place when it comes to customer care, other than that working out and equipment is great! Side note: had to call midland to get help resolve the issue and in matter of minutes it happened!

2 /5 Clara Ra: Majority of the front desk workers were awful, not only did they seem inconvenienced by guests making purchases on the drinks or guests who had questions and they often rolled their eyes (short one with curly hair). Going into the gym is already hard enough, the employees made it feel difficult to even feel welcomed, This was enough to cancel the membership completely and find a better gym.