Crunch Fitness - Laredo - Laredo (TX)

5 /5 Anel Cuevas: Great experience overall! Just had a 30 minute training with Valeria, she was encouraging and pushed me to finish the sets. Body scan is a great way to view your body progression. Can’t wait to try the classes!!

2 /5 Mitch Connor: Low rating for the people working out not the gym itself. No one wipes down or puts weights back. It’s honestly the worst gym etiquette I’ve ever experienced at any gym before.

1 /5 Cinthya Valdez: If I could give 0 stars I would. I travel for work and I have NEVER have had an issue with my membership not scanning properly. The computer flagged me as a “prospect” when I have an active PEAK membership. They didn’t let me use the gym even when I showed them my account showing that it was active. The manager told me to call the CS number but did not give me a number to call. He just told me to google it. I googled and called the CS # and noone picked up the automated system just told me to send an email. I was in a time crunch so I almost “begged” him to just let me work out since I had shown him my status on the account. He didn’t. I was becoming frustrated so I gave up and told him I was gonna pay the $10 prospect fee just so I can get my workout done. Even when I shouldn’t as I am an active member. When I expressed how disappointed I was of my experience and told him I was gonna write a review, he said “We don’t want you in our gym”. This was a very upsetting experience. Completely unacceptable and unnecessary as they could have helped me out solve the issue instead of just dismissing me by asking me to call an invalid number. I asked repeatedly to be help reach out CS. They were not helpful at all. This was my first time at this location and I have never been treated this way anywhere else.

1 /5 dim siam: I hate to be this person, but I’m at my wit’s end. I don’t recommend signing up for personal training. I had my trainer for over a year, but he left abruptly. I was understanding and considerate about it. Tried out a different trainer but I was already independently weightlifting. Here’s the kicker: I was still being charged the same fee for 2 years without seeing a trainer. They said they’d fix it, but I didn’t receive any sessions or credits. The gym kept all my money. Not to mention, I received some emails that sessions were redeemed under my account. Who did this if it wasn’t me? Again, it’s supposed to be fixed. You all charged me $175/month for 2 years consecutively. In this economy?! Are you godless people? I tried setting up meetings with the manager— nothing. Tried speaking to someone in corporate— nothing. Wrote out a email with no response. Just a few months ago I saw a change on my account at $19 every 2 weeks. That’s some progress, but I’m supposed to be on a base plan of $13/month. It’s ridiculous how much money they will pocket. They need to be audited! The first audit didn’t scare them enough.

1 /5 Melissa Mendoza: Extremely disappointing experience at Crunch Fitness Laredo—this location needs a serious lesson in customer service. My friend, who travels constantly for work and pays for access to all Crunch Fitness locations, tried to work out here during her one small window to decompress after a long week on the road. Unfortunately, she was denied entry due to a glitch in their system—not hers. Even though she showed proof of her membership and offered to pay for a day pass just to get her workout in, the staff, including the manager, flat-out refused to let her in. But what made it worse? The attitude. The manager was shockingly rude, dismissive, and unprofessional. No empathy, no willingness to help—just a cold “no” and a shrug, as if her well-being didn’t matter in the slightest. This gym clearly doesn’t understand the meaning of customer service or basic human decency. When someone is asking to pay for access and your system is the issue, the solution should never be to turn them away—especially with an attitude. My friend left the gym feeling humiliated, frustrated, and without the mental reset she desperately needed. No one should be treated this way, especially when they’re just trying to take care of themselves. If you value kindness, professionalism, or even just a decent experience at the gym you’re paying for—avoid Crunch Fitness Laredo. This location is a total embarrassment to the brand.