Jennifer Jacobs I’ve been a loyal Allstate customer for over 30 years, largely due to the excellent service provided by Sean Peterson and his incredible staff. Sean’s professionalism and the welcoming atmosphere of his office always made interactions easy and pleasant.
Unfortunately, since Seans retirement, things have drastically changed. His staff has since left—an understandable decision given the current state of the office under Mansoor Karimi. My experience today was deeply disappointing. I am hard of hearing, and during a conversation, Mr. Karimi accused me of yelling. I explained I was raising my voice simply to hear and be heard, not out of anger or disrespect. He responded by saying he didn’t care that I was a customer—an attitude I have never encountered before in this office.
This level of disrespect is unacceptable, especially in a customer-facing role. As a result, I’ve decided to transfer all of my business to a different office where I feel valued and understood.
It’s a shame to see a once-exceptional branch lose its reputation and quality. I strongly caution others to think twice before choosing this location.
1 /5
Barb Larson I cant leave less than one star, so be it. Horrid, horrid service. Horrible office staff. I had a 30 year, yes, policy, and I got nothing but shade. My customer loyalty meant nothing. Steer away.
Edit: I left this review a week earlier, I found out yesterday they cancelled my policy. I have been a loyal and good customer of Allstate for over 35 years I signed up in 1989 and have kept that policy thru marriages, home ownership, and multiple vehicles. I loved my agent and his office staff so much that I moved hundreds of miles away but kept my policy with that office.
My agent retired, and Mr Karimi seems to have inherited my policy. I fell behind on my payment for the first time in all that time, and called to explain it. I got a letter in the mail that said my policy would be cancelled on the 27th. I got a call from Mr Karimi, who confirmed that the cancellation would be the 27th. I called a few days later, and was told they cancelled my policy the week before, without notice, and lying to me about the actual date. As I write this, the letter I received tells me I still have another 7 days, since it is the 20th.
Do not trust this office, or its staff. No one from my old office was taken on, and Ive spoken to at least 3 different new staff, and each of them lied to me about policy and dates.
1 /5