RIKKI BRAZIE Umar and his team have been amazing! They worked very hard and spent countless hours working on detangling my hair. When I ran into financial difficulties they worked with me to get the best results i could. When it came time to shave down parts of my hair (i have no doubt he could have finished the job but that became not an option) I was scared and he had me repeat a mantra and said "now its a ceremony" and it was just one of the sweetest kindest things anyones ever done for me. He also found a way to give me a badass warrior style! He listened to me, laughed with me, and made me comfortable. I couldnt have asked for better people to help with this awful situation.
5 /5
Francine A Andrado Umar has gone from my hairstylist to ONE of my very good friends. When you sit in His chair, he provides an atmosphere of FREEDOM and positive energy. His technique to style is such a gift of his and listening to you is a bonus!
5 /5
Nina Cosme I’m extremely traumatized by what happened to my hair at Beauty by Umar. I went in on April 16 for a detangling session with mostly loose hair and one isolated knot. I walked out with my entire head severely matted to the scalp, and in actual pain.
From the beginning, Umar kept asking what my budget was and repeatedly tried to upsell me on expensive treatments. I clearly stated that all I wanted was to gently remove the knot but he continued anyway. At one point, he even said if my budget ran out, he could just cut my hair off. That should have been my sign to run.
Instead of working carefully, he applied water and what he claimed was a “protein treatment,” then blow-dried it into my hair without properly detangling anything first. This caused extreme matting, tightness, and pain I had never felt before.
When I voiced concern during the session, he dismissed me and coldly claimed my hair “already looked like that,” which is absolutely false. The moment the damage was done, he ended the session early, barely brushed the ends, and told me to just blow-dry and cover it. I couldn’t sleep that night from the pain and tension in my scalp.
Just a few hours later, I sought out the opinion of another licensed stylist, who was shocked and confirmed this never should have happened. I had paid a $250 deposit for a follow-up but canceled, going back would have made things worse.
Umar refused a refund and sent a gaslighting message blaming me for “only doing one session” as if I should return to someone who severely worsened my hair condition in just one hour.
I have before-and-after photos that clearly show how drastically worse my hair was after his service. This wasn’t just unprofessional it was negligent, manipulative, and emotionally traumatizing.
I’ve filed a dispute with my credit card provider and will be filing a formal complaint with the Texas Department of Licensing and Regulation (TDLR).
$125/hour for this level of damage is not just overpriced it’s dangerous. If you have natural, tangled, or delicate hair, please stay far away from this place.
1 /5