1 /5 Sabrina Cansler: Lied too and very unhappy being misled about the return policy. I walked up to counter and asked the return policy. Cashier stated 14 days for returns. Nothing else. I said okay and proceeded with purchasing a gift which I said was a gift as for the reason I was not trying it on. After transaction is made cashier says here initial on the bottom of the receipt that I acknowledge and understand the 14 days return policy. So I did. I went back today to return and told oh we only do store credit not refund. You initialed the receipt. YES I DID INITIAL IT. Because you said before I even pulled out my card that it has a 14 day return policy. How about adding at the end of that statement FOR STORE CREDIT ONLY. I LEFT THERE VERY MAD AND WILL NOT BE SHOPPING HERE AGAIN AND HAVE CREDIT TO A STORE I WANT NOTHING TO DO WITH THAT MISLEADS THE CUSTOMER. TRAIN YOUR STAFF TO BE UPFRONT AND HONEST WITH ALL OF THE DETAILS TO MAKE INFORMED DECISIONS ABOUT THE PURCHASE before ringing them up only to initial and be stuck with credit. Do not trust the salesperson apparently read the fine print and ask questions before you spend your hard earned dollars here. It’s 2022, who doesn’t offer refunds ESPECIALLY WHEN THEIR OWN EMPLOYEES ARE NOT BEING HONEST TO CUSTOMERS. Bad Business Practice
