2 /5 Dennis Hernandez: I’m always observing store behaviors as a [retail] DM. There were two assistant managers and one sales associate on the floor. I was greeted within 10 seconds, but never approached my entire time in the store.
Two ASM’s were behind the cash wrap discussing scheduling while the sales associate was floating around [eventually disappearing off the floor]. I was able to hunt someone down to show me what I was specifically there for. To both ASM’s credit, they were in training as I came to find out through conversation with one of them.
[*A piece of advice, or the way I would have handled it in one of my stores, would have been to pause training and attend to people in the store. I was not the only customer at this time.]
After purchase went toward the fitting room to get situated. Had to come back to cash wrap to ask for a fitting room [training ASM got it for me].
The store was nice and clean. Presentation is a little rough in regard to merchandising. Shirts are stacked so high into the shelves with various designs I had zero interest in looking for a few brands I wanted to look for. Signage seemed appropriate and on point.
Regardless of behaviors that may need a bit of retraining, or even just a friendly reminder, both ASM’s were extremely nice. Especially the ASM being trained.
I’m not sure if this store is in need of a store manager or just short staffed [regardless that’s none of my business]. But in retail we’ve got to make the most out of what we have every minute. Will I return to this specific Tilly’s while in San Marcos? Unless it’s planned, not likely to go out of my way.
