rue21 - Waxahachie (TX)

2 /5 Jessica Grissom: The employees were very rude. I walked up to the counter to exchange a pair of heels, and the three employees at the counter didnt bother to even look up. I said, "Excuse me! I am here to exchange a pair of shoes." The employee looked at me said, "Ok." I asked if I could leave them at the counter and she said, "Um...I guess so." I asked for assistance from a different employee to take a shirt down. The employee sighed. No eye contact, no smile, no conversation. When I was finished with my selection, I walked up to the counter and reminded them I was exchanging two shirts for the pair of shoes. In addition, I was purchasing two sweaters. The gal gave me blank stare and said, "I dont know how to do a return." She continued to stare blankly at the bag of shoes. I said, "Well, maybe one of your co-workers can help?" I was trying to be nice. I worked retail for 10 years. I understand there are plenty of things that a new employee might not know, but FIND OUT! I had to spell EVERYTHING for her as she filled out my info. The thing that got me was when she said, "Zip code?" I told her and she looked at me and said, "Uh - zip code?" I retorted, "That was the zip code!" I admit, I was a bit snappy then. I understand that places that offer lower prices are not always the best at customer service, but they need to try. The employees would talk to each other, but their customer service skills are lacking. After 10 years in retail, I understand things get crazy. It would be nice to have a bit of customer service. I was pleased with my clothing purchase though.

1 /5 Sheila Ervin: Employees and Manager are extremely rude and condescending. They purposefully place items under incorrect sale signage to con people. I tried to explain to the manager that the sign above the item I chose was incorrect, and she said it was right even though the sign said jeggings and what was placed on that display area were tops. The three individuals working there also were just standing behind the desk chatting to each other even though there were areas that clearly needed to be picked up and obviously signage that needed to be replaced.

2 /5 Kimmy King: My and my friend went to rue 21 and we were getting clothes to try on so my friend found a hoodie she liked and it didnt fit so she had to try on diffrent sizes thats when one of the clerks said, "None of these clothes fit you." So my friend was very affended by what she said and so just waited to come back another day when that clerk wasnt there. Very rude clerks!

1 /5 Ethan: Employees and Management are very rude. They do not honor signs/sales. When I asked for explanation they got very aggressive/defensive. Three of them just stand behind the counter gossiping about other employees and customers.

3 /5 HS NM: Cute clothes, decent prices, not the best quality though and not always the friendliest staff. Also, it’s difficult to return items when they break immediately after trying on at home