Platos Closet Fulshear - Richmond (TX)

5 /5 RAFITINA Girls: Good clothes, good brands for a great price.

1 /5 Kelsey Reynolds: I dropped off clothes at Plato’s Closet two days ago to sell. I got distracted and didn’t make it back that day to pick up my remaining items—and received no text or call reminder like I’ve gotten in the past. The next day, I called the store and let them know what happened, and that I would come in on Saturday, 7/12 to pick everything up. On my way there, I got into a car accident, which prevented me from making it. I arrived today, Sunday around 11:30am, and the manager handed me a receipt for $18.32 in store credit, telling me the rest of my items had already been donated. I walked in to see a store associate literally hanging up my clothes to be sold—brand new, trendy pieces that were in perfect condition. These items were worth well over $200. It was surreal and insulting. I calmly explained the situation to the manager and even offered to show proof of my car accident via police report. She had zero empathy, just repeated the policy. To be clear: it seems they kept and are reselling all the cute, high-quality items and most likely “donated” the worn or lower-value stuff. The fact that I got no notice, no courtesy, and no accountability from staff—despite having communicated and had a real emergency—is beyond disappointing. I asked for the owner’s information and was given a phone number. I plan to follow up. But walking into the store and seeing my personal, valuable items being tagged for resale was surreal and upsetting.

5 /5 Lisa Brown: Such a nice place. It’s clean, well organized and the staff are friendly and very accommodating. My first time in the store and Savanah was outstanding. She greeted me upon entry, set up a fitting room for me and checked me out all with a warm smile. The other lady (I forgot her name) but she also was super cool and had a very nice personality. I recommend this location highly.

1 /5 David Klen: Had a very simple request asking the manager to help me confirm that an item I purchased (elsewhere) was counterfeit, and she was unwilling and did not want to assist me. Poor customer service.

1 /5 Addison Sutton: Not a good place to sell your clothes at all. Had a large plastic bin of around 50 nice items that were very well known named brands like Nike, Athleta, American Eagle, Ann Taylor, Edie Bauer, and many other well known named brands. And all of the clothing items I took in were in very good condition! No stains, no wear or tear, and they all looked brand new. In fact some things well barely worn or not worn at all. But they ended up only taking 2 items and barely paid me squat for it. The workers here are lazy and only went through the top 1/4 of my bin I brought in. Overall not putting in much effort to go through the clothes. As the clothes in the bottom 3/4 of the bin were not even moved or bothered with. In my opinion the clothes I brought in to sell to them were in better condition and better quality clothes than at least 70% of the items in the store. There are a few cute items in the store. So shopping here is a bit better than selling. But definitely got ripped off when trying to sell my clothes.