1 /5 jr gomez: I had placed an order for a men’s shirt, but upon receiving my package, I found a woman’s swimsuit inside along with another customer’s name and order details.
When I visited the store to resolve the issue, I waited my turn and then explained the situation to the associate at the counter. Although she appeared visibly annoyed, she did proceed to assist by gathering the necessary information and attempting to contact someone for further guidance.
While she was assisting me, another associate—identified as Aaron—approached, looked at the order, and immediately began speaking in a confrontational tone. Without asking for any context or details, he stated that swimwear is non-refundable and that this is clearly outlined in the policy. His tone and approach felt unnecessarily aggressive.
As someone who also works in retail, I fully understand that mistakes happen and that the staff I spoke with were not responsible for the fulfillment error. However, I don’t believe that justifies treating customers with disrespect. I came in seeking help for an issue caused by the company, and instead I was met with frustration and poor communication.
