LOFT Outlet - Round Rock (TX)

2 /5 Fe P.: Walked in ready to shop for bottoms that can be worn both casually and for work. The two girls near the front of the store were gossiping on about something (I could hear their conversation). They barely looked up and didnt greet me. Fine. So I browsed and grabbed a pair of pants that I liked that wasnt in my size. Was gonna ask a question about them. Still, the girls stood there enjoying their conversation. Ms. Audrey was working the fitting room and saw that I was looking around, and she very nicely greeted me. The girls looked on as I thanked Audrey who did what she could from her post. I clearly stated that I had hoped to find my size and that I was looking to buy pants that were not skinny jeans. Still, they turned and continued laughing and talking then relocated to the petite section as if my needing help bothered their convo. They continued on never saying a single word to me, or to anyone else, and I decided to spend money elsewhere. Shame. They had a good selection. This happened at 4:30p today. Thank you for greeting me, Audrey.

1 /5 Chloe Arnold: Unfortunately, my experience at this store was disappointing. From the moment I walked in, I was completely ignored. There was no greeting, no acknowledgment, and no attempt to ask if I needed help. I spent time browsing and was never approached by any staff member. I understand that retail can be busy which in this instance it was not, but basic customer service—like a simple “hello” or “let me know if you need anything”—goes a long way. This experience made me feel unwelcome, and it’s not somewhere I’d be eager to return.

1 /5 Leeann Penning: A few days ago, my mother went into the store and was on the fence about purchasing some pants. The associate made snarky/condescending comments to my mom about her indecision about buying the pants. She ended up buying the one pair, has the receipt for the one pair of pants, but upon checking her bank account she saw she was charged twice. She confronted Nicole (Assoc #6881670) about being charged twice, who responded along the lines of “I don’t know, the computer did that”. She left with no help. My mom came back the next day and was met with Nicole again who told her a manager wasn’t available, and gave my mom a phone number she, herself, had to call to inquire about a refund. So after another interaction of being unhelpful, my mom returned the pants and only the returned pants got refunded into her account. She bought one pair, returned one pair, but has still been charged for a second/duplicate pair and this company is refusing to help her get her money back. Save your money and shop where there are more professional associates.