J.Crew Factory - Waco (TX)

5 /5 Alenna Martinez: I went inside the store yesterday and it just looks amazing! There was two lady’s who helped me picked out an Easter dress. Melissa was one of there names, she is the BEST! She really helps her customers out. So next time you in j.crew ask for Melissa. She will help you find exactly what you need.

5 /5 J: Great store that is well organized and stocked. I was passing thru and was able to get a few sweaters at an unbelievable price. But what sets this store apart is the service. The SAs are helpful but not hovering. They give you room to just be. I accidentally left some items and my sons toy in the store. Melissa and Angelica went above and beyond to send the items back to me and saved me a long drive. I wish this store and its SAs were closer to where I lived. I will definitely stop by next time I pass thru. Thanks again ladies for your help. My son is thrilled to be reunited with his toy.

5 /5 ruinedbyjay: Went into the store last week, not really knowing what items would look best on me for an event. A young woman named Emily was so helpful and patient with me. Will definitely be back at this store, if everyone else is like her.

1 /5 Holly: Went into the store awhile back and a young Hispanic lady helped me out but the blonde whom I found outs name is Melissa was very rude! She didnt help at all and when I came back for a second time (which is why Im leaving this review) I heard Melissa called me crazy after I left. I even called their customer service to leave a complaint and obviously this company has no intention of following up with their customers. Doesnt say much for the company. She is always so unhappy when I visit. Im going to have to take my business elsewhere.

2 /5 clinton lederer: Like the clothes, aside from the employees being so loud with each other it would have been a pleasant shopping trip.