Hollister Co. - Brownsville (TX)

2 /5 Amy: This Sunrise Mall location needs better customer service. 2 girls at the register lacked basic customer service. They were just ignoring us while they played on the register screen and gossiped. They would even look at us and keep gossiping while there was only one girl charging. Then a third girl came in to the mix and so there were three girls gossiping while the one girl with the white and green jersey was actually working. She was super nice and helpful, i felt bad for her, she needs better coworkers. There were three of us in line and the others could have at least acknowledged us and helped us but they didnt. There was a girl that had come up to the register to pay bc the girl helping me had to step away to get my online order but they just ignored her and she just awkwardly stepped away. Super unprofessional and rude. No need to schedule so many immature girls at once if only one is gonna do the job. They need to be better trained or hire girls who actually want to work and know how to treat their guests. This was on Jan 1st 2026 around 2:30ish- early 3pm.

4 /5 Iliana Mata: I went yesterday to pick up an online order. Picking up the order was really easy and pretty fast too. The employee greeted us in and was very polite. My mother only speaks Spanish, so I really appreciated that she could speak both English and Spanish. Although the store itself is small, they still had a lot of clothes to offer. Not to mention, the store was very organized and clean. The clothes I ordered fit well and are really pretty. I am really happy with my purchase!

5 /5 Sonia T.: I went on Saturday with my daughter, she was looking for a skirt and couldn’t find the size she need it as she was looking for something lower then size two and Ana a girl that works there went beyond helping us went to go and look for another size and not just brought one skirt but two different sizes, there were two other girls and where as well working hard I was able to see one trying to fix clothes on the back and the other one fixing clothes and helping other customer, Ana and those two girls are a good team, very good team this store has with those three girls.